FAQs

Frequently Asked Questions & Answers

Have a look at frequently asked questions & answers to understand more

ADA

If you have a disability, we’ll do everything we can to help you have a comfortable journey with Plymouth & Brockton.

While some disabilities and needs may be obvious, others are not and you may be served by several different representatives along the way. It is essential that you ask for assistance at each location where you need help (including each driver if you have different drivers for multiple legs of your trip).

Plymouth & Brockton personnel will gladly provide assistance to reasonable requests.

If you would like to speak to someone about your needs or rights, please contact us @ 508-746-0378 – ext 242.

If you feel that your rights as a person with disability under the Americans with Disabilities Act (ADA) were violated and would like to file a formal complaint, please click here to obtain a complaint form — or send a written statement to us at:

Title VI Program Coordinator/ADA Specialist

Plymouth & Brockton Street Railway Company

8 Industrial Park Rd.

Plymouth, Ma. 02360

or online to info@p-b.com.

Please remember to include information that would assist us in resolving the complaint such as:

A detailed description of the incident including location, time and date.

Names and descriptions of any personnel who you believe did not provide you proper assistance.

Click Here for a copy of our nondiscrimination statement.

Animals

Dogs, Cats, Birds or any other Pets cannot be transported.

ADA service animals — accompanying a legally deaf, blind or disabled person — are the only animals allowed on P & B buses. Service animals may not travel in the aisle or occupy a seat and are the responsibility of its owner and must be under the control of its owner at all times.

Plymouth & Brockton reserves the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers and or company personnel.

Baggage

Excess baggage will be carried at the charge of $5.00 per bag.

Baggage will not be checked on P & B lines.

All baggage will be transported in the baggage compartments and will be limited to 2 pieces per adult ticket and 1 piece per child’s ticket.

For the health & safety of our employees, the Weight Limitation on baggage is 50 lbs.

Carry-on bags are limited to 1 piece, per person and must be placed in over-head racks or under the seat in such a manner as not to endanger other passengers.

No baggage will be placed in seats in any manner as to occupy space thus preventing a paying passenger from a seat.

Hoverboards are prohibited on all P&B properties including stations & buses.

Bicycles

Bicycles may be carried in the baggage compartments when there is sufficient room after all other baggage and express has been loaded — at the owners risk (Plymouth & Brockton is not responsible for damage to any bicycles — boxed or unboxed) — at the prevailing tariff rate.  See Fare Chart.

Bicycles must be carried in a separate baggage compartment or placed in such a manner as not to damage any baggage or express in any way.

There is no guarantee that bicycles will be accepted by connecting carriers.
In addition — connecting carriers may require that bicycles are boxed.

Cancellation of service

In the event that weather conditions warrant the cancellation of bus service – due to driving conditions being a threat to the safety of our passengers, notice will be announced over the following stations:

WPLM

(Plymouth)

1390 AM or 99.1 FM

WEEI

(Boston)

850 AM or 105.5 FM

WATD

(Marshfield)

95.9 FM

WBZ

(Boston)

1030 AM

WCOD

(Cape Cod)

106.1 FM

WRKO

(Boston)

680 AM

WXTK

(Cape Cod)

95.1 FM

WQRC

(CapeCod)

99.9 FM

Every attempt will also be made to post information on our website & social media & to send out text messages to subscribers, as well as issue an announcement on our telephone system. Please note that these efforts may be hampered by power outages.

Cell phone usage

Cell phone usage is discouraged on all Plymouth & Brockton buses with the exception of those situations where either a quick message or circumstances beyond our control delays the arrival time of a trip where passenger connections cannot be met.

Plymouth & Brockton requests that the use of cellular phones be limited with respect to your fellow passengers. If you are being disturbed by another passenger’s cell phone use, please bring it to the attention of our driver.

Chartering a bus or trolley

Our buses & trolleys are available for your wedding transportation needs or your next group function or trip.
Call us @ 508-746-0378 ext 226 or click Rent-A-Bus for additional information or to request a quote.

Children's fares

Children — 5 years old & under 12 years old will be charged one-half (1/2) of the adult fare. Children — under 5 years of age  (maximum of 2),  not occupying seats to the exclusion of other paying passengers, will be carried free.
Any additional children shall each pay a fare of one-half (1/2) of the adult fare.

All children must be accompanied by an adult (18 years of age or older) when riding coaches; otherwise they shall be charged full fare.

When PURCHASING a children’s fare ticket, the CHILD MUST BE IN COMPANY OF THE PURCHASER.

Commuter checks

Commuter Checks can be redeemed for Plymouth & Brockton tickets. This is a national employee benefit program that reduces the cost of commuting by public transportation.  The Commuter Check program can be provided as a fringe benefit (your employer can subsidize your commuting costs. tax-free, up to $230 per month).  Commuter Checks can also be provided as a pre-tax deduction from an employees salary (your employer can allow you to set aside pre-tax dollars, up to $230 per month, to pay for your own transit costs). Since it is a tax-free benefit, each $20 Commuter Check (for example) is worth over $30 in taxable salary.

For more information on Commuter Checks contact:
Accor Services 1-800-531-2828 (http://www.commutercheck.com) or
Wage Works 1-877-924-3967
(https://www.wageworks.com)

The Emergency Economic Recovery Act signed into law by President Obama on February 17, 2009 provides up to $1,000 a year in tax savings for working Americans who commute by transit.
The law raised the amount of pretax income from $120 per month to $230 per month. Workers enrolled in employer-sponsored commuter benefits programs can use the extra income to pay for mass transit.

Tax-free commuter benefits can be structured as an employee-funded, tax-free payroll deduction; as an employer-funded benefit; or the costs can be shared by employer and employee.

The benefit can be delivered in the form of transit provider-specific passes, universally accepted vouchers and terminal-restricted debit cards, or through a reimbursement model under specific conditions defined by the IRS.

Complaints and compliments

Please send us a detailed letter (or an e-mail) addressed to our Customer Service Department CONTACT USInclude the date, location & time of the incident; the bus # (if applicable) and a description or name of the personnel involved.

Unsigned correspondence and/or correspondences without a valid return address and telephone number cannot receive a response — nor can appropriate action be taken in the case of a complaint.

Connecting services

Connection times cannot be guaranteed, due to traffic, weather, etc.
Please allow sufficient time, when planning your trip. 
Plymouth & Brockton is not liable for any inconvenience or expense caused as a result of any delays.

Credit cards

We are pleased to accept American Express, Discover, MasterCard and Visa at most sales locations. (See Terminals & Ticketing Agencies tab below)

Directions

Barnstable:

The Barnstable State Commuter Parking Lot Is Located Behind Burger King On Route 132 — At The Junction Of Route 6, And Route 132 (Exit 6).

Free Parking In The State Operated Commuter Parking Facility.

Purchase Tickets At The Barnstable Mobil Mart (Next To Burger King).

Hyannis Transportation Center:

P & B Operates Out Of The Hyannis Transportation Center (215 Iyannough Road)

The Hyannis Transportation Center is located at the intersection of Main St. and Center St. in downtown Hyannis. To get there, take Highway 6 to Exit 7 (Willow St.). At the end of the ramp, go south on Willow St toward the airport and Hyannis. Willow St. turns into Yarmouth Rd. At the traffic light at the intersection of Yarmouth Rd. and Route 28, go straight across the intersection and veer right to stay on Yarmouth Rd. At the end of the street at the stop sign, make a right turn on Main St. Then make the next right turn at the traffic light onto Center St. and the Transportation Center entrance is immediately on your right.

Paid Long & Short Term Parking – Operated By The Cape Cod Regional Transit Authority.

Park Square:

P & B’s Park Square Boarding Site Is At The Center Of Park Square Across From The Motor Mart Parking Garage — Near 200 Stuart Street. Park Square Bus Stop

The Four Prominent Buildings Surrounding The Site Are: The State Transportation Building —  The Park Plaza Hotel — and The Four Seasons Hotel

The Nearest Green Line Stop On The M.B.T.A. Is Arlington Station.

There Is NO Bus Service to Park Square on:

Saturdays – Sundays or Holidays.

Plymouth:

P & B’s Plymouth Boarding Site Is At The Exit 5 Commuter Parking Area On Route 3.

Free Parking In The State Operated Commuter Parking Facility.

Our Offices Are Located At 8 Industrial Park Road — in the North Plymouth Industrial Park.

Tickets Are Available Monday – Friday 8:30 AM Until 4:30 PM.

Provincetown:

Buses Leave Provincetown From MacMillan Wharf — Off Commercial St— Near The Chamber Of Commerce Building.

Rockland:

The Rockland State Commuter Parking Lot Is Located At The Junction Of Routes 3 & 228 — Exit 14 Off Route 3 — Across From The Home Depot

Free Parking In The State Operated Commuter Parking Facility.

Sagamore:

The Sagamore State Commuter Parking Lot Is Located off Route 3 — On Canal Road, near the Visitors Information Center.

Free Parking In The State Operated Commuter Parking Facility.

Purchase tickets at the Sagamore Shell, prior to entering the parking lot.

From Route 6 (Cape Cod): Take route 6 to the Sagamore Bridge (staying in right lane); at the bottom of the bridge take the first ramp on right (1A). This will bring you out to a main road; to your right there will be a yellow and red Shell gas station. The parking lot is located in front of the gas station, which will be on your right once taking right onto Canal St.

From route 3: Take Rt 3 south to Cape Cod; when approaching exit 1A stay in right lane, and exit on ramp 1A towards Scusset Beach Rd. At the bottom of ramp take a left onto the main road, shortly up the road you should see a yellow and red Shell gas station on your right. The parking lot is directly in front of the gas station, which will be on your right once taking right onto Canal St.

South Station:

The South Station Transportation Center Is Located At 700 Atlantic Ave — Adjacent To Amtrak.

The M.B.T.A. Red Line Has A Stop At South Station.

Driving North On The Southeast Expressway, Take The Kneeland Street/Chinatown Exit And Bear Right At The End Of The Ramp Onto Atlantic Ave.

Paid Parking Is Available On The Roof.

Fares - adjustments of fares

In the event of disagreement with the ticket agent, please pay the fare he/she requests and communicate – in writing -with the main office at:

8 Industrial Park Road, Plymouth, Massachusetts 02360-4828. Click Here for a listing of our fares.

Discount Fares for Senior Citizens – Age 65 or Older (proof of age required) — are available at P&B Terminals and Agencies ONLY. In addition, you must ask for the discount at the time of sale. P&B cannot provide refunds for discounts requested after the fact.

Frequency codes

AM times are shown in regular type
PM times are in Bold

ITALICS = Via Connecting Bus
Shaded Trips service Logan Airport

EVEN numbered trips are TO Boston
ODD numbered trips are FROM Boston

Reading Up & Down

Think of a timetable as an aerial view of a highway.  Vehicles on the right would be traveling toward the top of the picture. Vehicles on the left would be traveling toward the bottom of the picture. The printer has also inserted READ DOWN and READ UP to further remind you of this feature.

Food & beverages

No open containers of food or beverage are allowed on coaches of this company.

Lost articles

If you leave any personal article in a bus, report your loss to the nearest agent or CONTACT US — as soon as possible.

Give full description of the article, the date of the loss, the point between which you traveled, and the time of day – as well as your name and a method for us to contact you.

We cannot, of course, be responsible for articles left in coaches or terminals, but we will make every effort to recover your property for you.

Objectionable persons

This company reserves the right to refuse to transport a person under the influence of intoxicating liquor or drugs, or who is incapable of taking care of himself or herself, or whose conduct is such or likely to be such as to make him or her objectionable to other passengers or prospective passengers.

Health Department regulations require that footwear be worn at all times by passengers.

Radios

Radios and/or other sound equipment are permitted only when used with ear plugs so as not to inconvenience other passengers.

Refunds

Refunds will not be issued at our ticket counters or agencies.

Tickets will be redeemed to the Original Purchaser at the fare paid when no portion of the ticket has been used. Tickets which have previously been redeemed for travel do not have any refund or monetary value.
Any misplaced, lost or stolen ticket is not able to be refunded or replaced.

Commutation tickets used in part are not redeemable.

Tickets will be redeemed provided that they are presented prior to expiration date –Expired tickets are non-refundable.

Round trip discount does not apply to refund requests (the one way fare will be deducted from the round trip purchase price, prior to assessing any service charge).

Refunds will not be issued due to delayed departure and/or arrival times as these cannot be guaranteed as both can be affected by a number of factors including weather, traffic and other conditions beyond our immediate control.
Plymouth & Brockton is not liable for any inconvenience or expense caused as a result of such a delay. In addition, Plymouth & Brockton is not liable for any other travel expenses caused by a delay.

A service charge of two dollars and fifty cents ($2.50) per ticket will be charged on all refunds made.

Please mail the original (no copies) unused ticket(s), as well as a brief letter of explaination to the general offices of this company at:
8 Industrial Park Road, Plymouth, Massachusetts 02360-4828.

Reservations

Plymouth & Brockton does not accept reservations.

All transportation is on a ‘first come – first served basis’.
We will make every effort to accomodate all passengers during peak travel times, but cannot guarantee seating.

Tickets may be purchased in advance, but do not guarantee a seat on any particular date or at any specific time.
Please arrive 15-30 minutes before departure.

If you are traveling with a  group of 10 or more people, please contact our operations department @ 508-746-0378 (extension 306) so we can make the necessary arrangements to accommodate you.

Restrooms

All Plymouth & Brockton coaches are equipped with restrooms, for your convenience.

Seating

Seats are for ticketed passengers only on a first come — first served basis – NO Reservations.

Tickets are not date or trip specific, therefore purchasing tickets in advance does not guarantee seating.

Passengers may only occupy one seat for travel and seating cannot be utilized for luggage storage and/or extra seating space.

Passengers requiring extra seating space must pay for each additional seat at full fare.

Senior citizens

Discount Fares for Senior Citizens – Age 65 or Older (proof of age required) – are available at P&B Terminals and Agencies ONLY for transportation to and from Downtown Boston.

Sorry — NO Senior Fares to Logan Airport.

Seniors must ask for the discount at the time of sale. P&B cannot provide refunds for discounts requested after the fact.

Stops

Please use designated bus stops at all times as coaches of this company will load and unload passengers at designated stops only.

No Park Square Bus Service Nights – Weekends – or Holidays.

Logan Airport Bus Stops
At Logan buses depart each airline terminal on the lower level OUTSIDE the BAGGAGE CLAIM areas, at the sign that reads “Scheduled Buses” – in the ORANGE zone.
Buses begin their trip through the airport at Terminal A, then stop at each terminal as they progress through the airport, so depending on your terminal, the bus may be a few minutes later than the time posted on the schedule.
TERMINAL A: Exit door A105 — the stop is just to your right
TERMINAL B: (US Air side, or B1) – Exit door B101 — the stop is right in front of the door. (American/United side, or B2) – Exit door B115 — the stop is just outside the door.
TERMINAL C: Exit door C110, which is the farthest door to the right from baggage claim
TERMINAL E: Exit door E107 — the stop is just outside the door.


East Milton Square
– Northbound passengers will be discharged at “ABS” Computer Bldg., East Milton, upon request to driver – only when the HOV lane is not in use. Passengers will not be transported between East Milton Sq. and Boston or Boston and East Milton.

Smoking

Smoking is prohibited on all P&B properties including stations & buses.

Terminals & Ticketing Agencies

Terminals & Ticket Agencies
Location Accepting Credit Cards: Hours
BARNSTABLE, MA
Barnstable Mobil Mart 
Route 132, (2155 Iyannough Rd)
Yes Daily 6:00 AM – 12:00 AM (midnight)
BOSTON, MA   South Station Bus Terminal 
700 Atlantic Ave    P & B Counter
Yes Monday – Friday 6:00 AM – 6:30 PM
BOSTON, MA   South Station Bus Terminal
700 Atlantic Ave  
Greyhound Ticket Desk or Kiosk
NOTE:  In addition to times listed – Greyhound staff will be available whenever the P&B counter is not staffed.
Yes Monday – Friday
 

Saturday & Sunday

6:30 PM – 11:50 PM

6:00 AM – 11:50 PM
HYANNIS, MA –  
Transportation Center
215 Iyannough Rd 
NOTE: The Hyannis Transportation Center is located at the intersection of Main St. and Center St. in downtown Hyannis. (Click for Yahoo Map)
Yes Daily 5:00 AM – 8:30 PM
PLYMOUTH, MA
8 Industrial Park Rd – advance sales only –

NO BUS SERVICE
Yes Monday – Friday 8:30 AM – 4:30 PM
PLYMOUTH, MA – 
Commuter Parking Lot 
Exit 5 – (5 Long Pond Rd & Rte 3)
See Right: Credit Card:
Monday – Friday: 4:30 AM – 8:30 AM 
Purchase from Agent
ROCKLAND, MA – 
Commuter Parking Lot 
Route 228 & Route 3
(across from The Home Depot)
See Right: Credit Card:
Monday – Friday: 5:15 AM – 8:45 AM
Purchase from Agent
SAGAMORE, MA 
Sagamore Shell Station 
1 Canal St Sagamore Beach MA – @ the entrance to the Commuter Parking Lot
Yes Daily 24-Hours
LOGAN INTERNATIONAL AIRPORT
All Airline Terminals 
Click Here to View a Logan Airport Bus Stop
Pre-purchase on your Smartphone or Computer
prior to your trip.
Driver is not equipped to sell tickets.

Tickets

Tickets can be purchased online through www.p-b.com/buy-tickets/ or at a local ticket counter.  Drivers cannot sell tickets.

Please note that advance ticket purchases are not a reservation for any particular date or trip but will save time upon boarding our bus.

One Way Tickets are valid for 60 days from date of purchase.

Discounted Round Trip Tickets are valid for use at any time within 6 months from date of purchase and cannot be shared.

Children under 12 will be carried at a reduced rate — Only When Accompanied by an Adult, 18 Years or Older!

Children under 5 years old (maximum of 2) will be carried at no charge when not occupying seats to the exclusion of paying passengers.

When purchasing a child fare ticket, children must be in the company of the purchaser.

Unaccompanied children will be charged the adult fare.

Discount Fares for Senior Citizens — Age 65 or Older (proof of age required) — are available at P&B Terminals and Agencies ONLY.You must ask for the discount at the time of sale as Plymouth & Brockton cannot provide refunds for discounts requested after the fact.

Sorry — NO Senior Fares to Logan Airport

Ten (10) Ride Commuter Books are available from most locations to and from Downtown Boston. (Sorry we do not offer commuter fares to Logan Airport).

Each book has ten (one way) tickets and is valid for 30 days from date of sale.

Please note that commuter tickets are Non-Refundable & Non-Transferable.

Commuter books are valid for use by 1 customer only – Coupons are not valid for shared use.

Any Coupon which is detached from the book is considered Void & Non-Redeemable.

Boston to Logan Tickets are NOT VALID IN CONJUNCTION WITH A COMMUTER TICKET.

Timetables

We take every precaution to publish correct schedules. However, the times shown cannot be guaranteed. The company does not hold itself responsible for any errors, omissions, or delays.

All schedules shown herein are subject to change on fourteen (14) days notice.

Title VI

Click Here for a copy of our Title VI / ADA nondiscrimination statement.

Click Here for a Title VI / ADA complaint form.

Trip numbers

These numbers which are at the top of each column on the schedules indicate the following:
a. Even numbered trips are TO BOSTON; Odd indicates trips FROM BOSTON.
b. The first numeral of each trip number indicates the line upon which the trip runs as follows:

1
Plymouth
2
Hyannis (weekday)
4
Marshfield
8
Provincetown
12
Hyannis (weekend)

Unnecessary Conversation

For your safety….. unnecessary conversation with the operator is prohibited, while bus is in motion.

Wheelchair Transportation

Reservations are not required for transportation on Plymouth & Brockton coaches.

Although all of our coaches are equipped with wheelchair lifts & we can accommodate your travel needs on all trips, passengers requiring wheelchair accessibility are advised to call ahead at least 24 hours prior to your trip.
This will help to assure that the bus can be properly prepared in advance. In this way the trip will not be delayed while seats are moved and previously boarded passengers are re-located.

How to Obtain Assistance
1. Call P&B at 508-746-0378 – Ext 242.
2. Provide the agent with information about your specific travel needs and schedule.
3. We will confirm the bus schedule with you, and make preparations such as moving seats in advance of your trip.

Information on Lift-equipped Buses: Per manufacturers specifications, the average recommended maximum lift capacity cannot exceed 600 pounds. In addition, the mobility aid can be no more than 30 inches wide and 48 inches in height.

Do you have any questions?