FAQs

Frequently Asked Questions & Answers

Have a look at frequently asked questions & answers to understand more

Tickets

Tickets can be purchased online through www.p-b.com/buy-tickets/ or at a local ticket counter.  Drivers cannot sell tickets.

Please note that advance ticket purchases are not a reservation for any particular date or trip but will save time upon boarding our bus.

One Way Tickets are valid for 60 days from date of purchase.

Discounted Round Trip Tickets are valid for use at any time within 6 months from date of purchase and cannot be shared.

Discounted 10-Ride Commuter Tickets are valid for use at any time within 30 days from date of purchase .  These multi-ride tickets are valid for use by 1 customer only (tickets are not valid for shared use).
Please note that commuter tickets are Non-Refundable & Non-Transferable.

Commuter Tickets are available from most locations to and from Downtown Boston. (Sorry we do not offer commuter fares to Logan Airport)

Boston to Logan Tickets are NOT VALID IN CONJUNCTION WITH A COMMUTER TICKET.

Children under 12 will be carried at a reduced rate — Only When Accompanied by an Adult, 18 Years or Older!

Children under 5 years old (maximum of 2) will be carried at no charge when not occupying seats to the exclusion of paying passengers.

When purchasing a child fare ticket, children must be in the company of the purchaser.

Unaccompanied children will be charged the adult fare.

Discount Fares for Senior Citizens — Age 65 or Older (proof of age required) — are available at P&B Terminals and Agencies ONLY.  You must ask for the discount at the time of sale as Plymouth & Brockton cannot provide refunds for discounts requested after the fact.

Sorry — NO Senior Fares to Logan Airport

ADA

If you have a disability, we’ll do everything we can to help you have a comfortable journey with Plymouth & Brockton.

While some disabilities and needs may be obvious, others are not and you may be served by several different representatives along the way. It is essential that you ask for assistance at each location where you need help (including each driver if you have different drivers for multiple legs of your trip).

Plymouth & Brockton personnel will gladly provide assistance to reasonable requests.

If you would like to speak to someone about your needs or rights, please contact us @ 508-746-0378 – ext 242.

If you feel that your rights as a person with disability under the Americans with Disabilities Act (ADA) were violated and would like to file a formal complaint, please click here to obtain a complaint form — or send a written statement to us at:

Title VI Program Coordinator/ADA Specialist

Plymouth & Brockton Street Railway Company

8 Industrial Park Rd.

Plymouth, Ma. 02360

or online to info@p-b.com.

Please remember to include information that would assist us in resolving the complaint such as:

A detailed description of the incident including location, time and date.

Names and descriptions of any personnel who you believe did not provide you proper assistance.

Click Here for a copy of our nondiscrimination statement.

Animals

Dogs, Cats, Birds or any other Pets cannot be transported.

ADA service animals — accompanying a legally deaf, blind or disabled person — are the only animals allowed on P & B buses. Service animals may not travel in the aisle or occupy a seat and are the responsibility of its owner and must be under the control of its owner at all times.

Plymouth & Brockton reserves the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers and or company personnel.

Baggage

All baggage will be transported in the baggage compartments and will be limited to 2 pieces per adult ticket and 1 piece per child’s ticket.

For the health & safety of our employees, the Weight Limitation on baggage is 50 lbs – per bag.

Excess baggage (anything over 2 bags per adult) will be carried at the charge of $5.00 per bag.

Baggage will not be checked on P & B lines – be sure to identify and claim your bag, prior to leaving the bus stop.

Carry-on bags are limited to 1 piece, per person and must be placed in over-head racks or under the seat in such a manner as not to endanger other passengers.

No baggage will be placed in seats in any manner as to occupy space thus preventing a paying passenger from a seat.

Hoverboards are prohibited on all P&B properties including stations & buses.

Bicycles

Bicycles may be carried in the baggage compartments when there is sufficient room after all other baggage and express has been loaded — at the owners risk (Plymouth & Brockton is not responsible for damage to any bicycles — boxed or unboxed) — at the prevailing tariff rate.  See Fare Chart.

Bicycles must be carried in a separate baggage compartment or placed in such a manner as not to damage any baggage or express in any way.

There is no guarantee that bicycles will be accepted by connecting carriers.
In addition — connecting carriers may require that bicycles are boxed.

Cancellation of service

In the event that weather conditions warrant the cancellation of bus service – due to driving conditions being a threat to the safety of our passengers, notice will be announced over the following stations:

WPLM

(Plymouth)

1390 AM or 99.1 FM

WEEI

(Boston)

850 AM or 105.5 FM

WATD

(Marshfield)

95.9 FM

WBZ

(Boston)

1030 AM

WCOD

(Cape Cod)

106.1 FM

WRKO

(Boston)

680 AM

WXTK

(Cape Cod)

95.1 FM

WQRC

(CapeCod)

99.9 FM

Every attempt will also be made to post information on our website & social media & to send out text messages to subscribers, as well as issue an announcement on our telephone system. Please note that these efforts may be hampered by power outages.

Cell phone usage

Cell phone usage is discouraged on all Plymouth & Brockton buses with the exception of those situations where either a quick message or circumstances beyond our control delays the arrival time of a trip where passenger connections cannot be met.

Plymouth & Brockton requests that the use of cellular phones be limited with respect to your fellow passengers. If you are being disturbed by another passenger’s cell phone use, please bring it to the attention of our driver.

Chartering a bus or trolley

Our buses & trolleys are available for your wedding transportation needs or your next group function or trip.
Call us @ 508-746-0378 ext 226 or click Rent-A-Bus for additional information or to request a quote.

Children's fares

Children — 5 years old & under 12 years old will be charged one-half (1/2) of the adult fare. Children — under 5 years of age  (maximum of 2),  not occupying seats to the exclusion of other paying passengers, will be carried free.
Any additional children shall each pay a fare of one-half (1/2) of the adult fare.

All children must be accompanied by an adult (18 years of age or older) when riding coaches; otherwise they shall be charged full fare.

When PURCHASING a children’s fare ticket, the CHILD MUST BE IN COMPANY OF THE PURCHASER.

Commuter checks

Commuter Checks can be redeemed for Plymouth & Brockton tickets. This is a national employee benefit program that reduces the cost of commuting by public transportation.  The Commuter Check program can be provided as a fringe benefit (your employer can subsidize your commuting costs. tax-free, up to $230 per month).  Commuter Checks can also be provided as a pre-tax deduction from an employees salary (your employer can allow you to set aside pre-tax dollars, up to $230 per month, to pay for your own transit costs). Since it is a tax-free benefit, each $20 Commuter Check (for example) is worth over $30 in taxable salary.

For more information on Commuter Checks contact:
Accor Services 1-800-531-2828 (http://www.commutercheck.com) or
Wage Works 1-877-924-3967
(https://www.wageworks.com)

The Emergency Economic Recovery Act signed into law by President Obama on February 17, 2009 provides up to $1,000 a year in tax savings for working Americans who commute by transit.
The law raised the amount of pretax income from $120 per month to $230 per month. Workers enrolled in employer-sponsored commuter benefits programs can use the extra income to pay for mass transit.

Tax-free commuter benefits can be structured as an employee-funded, tax-free payroll deduction; as an employer-funded benefit; or the costs can be shared by employer and employee.

The benefit can be delivered in the form of transit provider-specific passes, universally accepted vouchers and terminal-restricted debit cards, or through a reimbursement model under specific conditions defined by the IRS.

Complaints and compliments

Please send us a detailed letter (or an e-mail) addressed to our Customer Service Department CONTACT USInclude the date, location & time of the incident; the bus # (if applicable) and a description or name of the personnel involved.

Unsigned correspondence and/or correspondences without a valid return address and telephone number cannot receive a response — nor can appropriate action be taken in the case of a complaint.