FAQ’s

FREQUENTLY ASKED QUESTIONS & ANSWERS

ADA

If you have a disability, we’ll do everything we can to help you have a comfortable journey with Plymouth & Brockton.

While some disabilities and needs may be obvious, others are not and you may be served by several different representatives along the way. It is essential that you ask for assistance at each location where you need help (including each driver if you have different drivers for multiple legs of your trip).

Plymouth & Brockton personnel will gladly provide assistance to reasonable requests. If you would like to speak to someone about your needs or rights, please contact us at 508-746-0378 ext. 242.

If you feel that your rights as a person with a disability under the Americans with Disabilities Act (ADA) were violated and would like to file a formal complaint, please click here to obtain a complaint form or send a written statement to us at;

Plymouth & Brockton
Attn: Title VI Program Coordinator/ADA Specialist
8 Industrial Park Rd
Plymouth, MA 02360

Please remember to include information that would assist us in resolving the complaint such as;

  • A detailed description of the incident including location, time, and date.
  • Names and descriptions of any personnel who you believe did not provide you proper assistance.

Click Here for a copy of our nondiscrimination statement.

Animals

Dogs, Cats, Birds, or any other pets will not be transported.

ADA-certified service animals (any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability and accompanying said person) are allowed on Plymouth and Brockton buses. These animals may not travel in the aisle or occupy a seat and are the responsibility of their owner and must be under the control of their owner at all times. Plymouth & Brockton reserves the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers and or company personnel.

Emotional support animals or comfort animals (being used as part of a medical treatment plan as therapy animals) are not considered service animals under the ADA. Although these animals provide companionship and can help with depression or anxiety, they do not have specialized training to perform tasks that assist persons with disabilities. As such, these animals are not covered by federal laws protecting the use of service animals.

Baggage

Baggage will not be checked on P&B lines. Be sure to identify and claim your bag, prior to leaving the bus stop. As an added precaution, make sure all baggage has an identification tag attached on the inside and outside. Please note that there is no liability for unchecked baggage and/or personal belongings.

Plymouth & Brockton is not liable for any lost, stolen, or damaged personal belongings. All baggage will be transported in the baggage compartments and will be limited to 2 pieces per adult ticket and 1 piece per child’s ticket. No baggage will be placed in seats in any manner as to occupy space thus preventing a paying passenger from a seat. Baggage will also not be placed in the aisles.

For the health & safety of our employees, the Weight Limitation on baggage is 50 lbs. per bag. Excess baggage (anything over 2 bags per adult) will be carried at the charge of $5.00 per bag.

Carry-on bags are limited to 1 piece and 25 pounds maximum, per person and must be placed in overhead racks or under the seat in such a manner as not to endanger other passengers. A passenger may also carry one personal item (briefcase, purse, lunchbox, etc.) on the coach.

Hoverboards, electric bikes, and electric scooters are prohibited on all P&B properties including stations & buses.

Bicycles

Bicycles may be carried in the baggage compartments when there is sufficient room after all other baggage and express has been loaded at the owners risk (Plymouth & Brockton is not responsible for damage to any bicycles, boxed or unboxed) at the prevailing tariff rate. Bicycles must be carried in a separate baggage compartment or placed in such a manner as not to damage any baggage or express in any way. There is no guarantee that bicycles will be accepted by connecting carriers. In addition, connecting carriers may require that bicycles are boxed.

Hoverboards, electric bikes and electric scooters are prohibited on all P&B properties including stations & buses.

Cancellations and Service Notifications

In the event that conditions warrant the cancellation of bus service, notice will be posted on this website, as well as on social media. In addition, text messages will be sent to those customers who have opted for this form of communication. You can sign up for text alerts here.

Cell Phone Usage

Cell phone use is discouraged on coaches out of respect and courtesy to your fellow passengers and due to the confined space, however, no laws are governing their use in public places. We ask that any calls be limited to situations where a quick message is necessary.

Children’s Fares

All unaccompanied children shall be charged full fare.

When purchasing a children’s fare ticket, the child must be in the company of the purchaser. When purchasing online, the children’s fare ticket must be purchased at the same time that the adult ticket is purchased.

Children under 12 will be charged a reduced rate when accompanied by an adult (18 years of age or older).

Commuter Benefit Programs

Commuter benefit debit & credit cards can be redeemed for Plymouth & Brockton tickets.

This is a national employee benefit program that reduces the cost of commuting by public transportation. The commuter benefit program can be provided as a fringe benefit (your employer can subsidize your commuting costs. tax-free, up to $270 per month). This benefit program can also be provided as a pre-tax deduction from an employee’s salary (your employer can allow you to set aside pre-tax dollars, up to $270 per month, to pay for your own transit costs).

For more information on the commuter benefits program contact:

Commuter Benefit Solutions (Edenred) 1-800-531-2828 (http://www.wiredcommute.com)

Wage Works 1-877-924-3967 (https://www.wageworks.com)

Tax-free commuter benefits can be structured as an employee-funded, tax-free payroll deduction; as an employer-funded benefit; or the costs can be shared by employer and employee. The benefit can be delivered in the form of terminal-restricted debit cards, or through a reimbursement model under specific conditions defined by the IRS.

Complaints and Compliments

Please send us a detailed letter (or an e-mail) addressed to our Customer Service Department. Include the date, location and time of the incident; the bus number (if applicable) and a description or name of the personnel involved.

Unsigned correspondence and/or correspondences without a valid return address and telephone number cannot receive a response; nor can appropriate action be taken in the case of a complaint

Connecting Services

Plymouth & Brockton is not responsible for any delays and missed connections caused by conditions beyond our reasonable control including but not limited to breakdowns, equipment failure, accidents, and road, traffic, or weather conditions.

Plymouth & Brockton is not liable for any inconvenience, loss, damage delay, or expense caused as a result of any delays. Please allow sufficient time, when planning your trip.

Credit Cards

We are pleased to accept all major credit cards at most sales locations (See the “Ticket Sales Locations” tab below).

Directions

Barnstable Park and Ride

The Barnstable state commuter parking lot is located behind Burger King on Route 132 at the junction of Route 6, and Route 132 (exit 68).

Free parking in the state-operated commuter parking facility.

Purchase tickets on this website, prior to travel or at our kiosk located inside the Barnstable Park and Ride Pavilion next to Dunkin Donuts.

Hyannis Transportation Center

Plymouth and Brockton operates out of the Hyannis transportation center (215 Iyannough Road)

The Hyannis transportation center is located at the intersection of Main St. And center St. In downtown Hyannis. To get there, take Highway 6 to exit 72 (Willow St.). At the end of the ramp, go south on Willow St. toward the airport and Hyannis. Willow St. turns into Yarmouth Rd. At the traffic light at the intersection of Yarmouth Rd. And route 28, go straight across the intersection and veer right to stay on Yarmouth Rd. At the end of the street at the stop sign, make a right turn on main St. Then make the next right turn at the traffic light onto center St. and the transportation center entrance is immediately on your right.

Paid long & short-term parking is operated by the Cape Cod Regional Transit Authority.

Purchase tickets on this website, prior to travel, or at the kiosk located at the boarding location for our buses.

Logan International Airport

Board our bus at any terminal in the designated “Scheduled buses” area.

Purchase tickets on this website, prior to travel.

Plymouth Park and Ride

Plymouth and Brockton’s Plymouth boarding site is at the exit 13 commuter parking area on Route 3.

Free parking in the state-operated commuter parking facility.

Purchase tickets on this website, prior to travel.

Rockland Park and Ride

The Rockland state commuter parking lot is located at the junction of Routes 3 & 228, exit 35 off Route 3, across from the Home Depot.

Free parking in the state-operated commuter parking facility.

Purchase tickets on this website, prior to travel.

Sagamore Park and Ride

The Sagamore state commuter parking lot is located off Route 3, on Canal Road, near the visitor’s information center. Free parking in the state-operated commuter parking facility.

From Route 6 (Cape Cod), take Route 6 to the sagamore bridge (staying in the right lane); at the bottom of the bridge take the first ramp on right (1A). This will bring you out to the main road; to your right, there will be a yellow and red Shell gas station. The parking lot is located in front of the gas station, which will be on your right once taking right onto Canal St.

From Route 3, take Route 3 south to Cape Cod; when approaching exit 1a, stay in the right lane, and exit on-ramp 1A towards Scusset Beach Rd. At the bottom of the ramp take a left onto the main road, shortly up the road you should see a yellow and red shell gas station on your right. The parking lot is directly in front of the gas station, which will be on your right once taking right onto Canal St.

Purchase tickets on this website, prior to travel, or at our kiosk located in front of the visitor’s information center.

South Station

The south station transportation center is located at 700 Atlantic Ave., Boston ma (adjacent to Amtrak)
The MBTA red line has a stop at South Station.

Driving north on the southeast expressway, take the Kneeland street/Chinatown exit and bear right at the end of the ramp onto Atlantic Ave. Paid parking is available on the roof.

Purchase tickets on this website, prior to travel, or at the kiosk located in front of our booth (in the rotunda).

Fares | Adjustment of Fares

In the event of disagreement with a ticket seller, please pay the fare he/she requests and communicate, in writing, with the main office at;

8 Industrial Park Road, Plymouth, Massachusetts 02360-4828 or email to info@p-b.com.

If you have lost or misplaced your ticket, or the QR Code is illegible, please purchase a new ticket prior to boarding and direct all inquiries to info@p-b.com.

Food and Beverages

No open containers of food or beverage are allowed on Plymouth and Brockton coaches.

Frequency Codes

AM times are shown in regular type

PM times are in Bold

ITALICS = Via Connecting Bus

Reading Up & Down

Think of a timetable as an aerial view of a highway. Vehicles on the right would be traveling toward the top of the picture. Vehicles on the left would be traveling toward the bottom of the picture. The printer has also inserted READ DOWN and READ UP to further remind you of this feature.

Logan Airport Terminal Bus Stop Locations

Terminal A | Exit door A105 | the stop is just to your right.
Terminal B | (US Air side, or B1) – Exit door B101 | the stop is right in front of the door.
Terminal B | (American/United side, or B2) | Exit door B115 | the stop is just outside the door.
Terminal C | Exit door C110 | which is the farthest door to the right from baggage claim.
Terminal E | Exit door E107 | the stop is just outside the door.

Lost Articles

If you leave any personal article on a bus, report your loss to the nearest agent or send an email to info@p-b.com as soon as possible.

Please provide a full description of the article, the date of loss, the point between which you traveled, and the time of day, as well as your name and a method for us to contact you. We cannot, of course, be responsible for articles left on coaches or inside terminals, but we will make every effort to recover your property for you.

MassDOT Exit Renumbering Project

Starting January 1, 2021, MassDOT will be renumbering the exits on all the highways in Massachusetts. Linked below are PDF’s that detail the old exit numbers vs. the new exit numbers.

Route 3

Route 6

Interstate 93

Interstate I-195 

Objectionable Persons

Plymouth and Brockton reserves the right to refuse to transport a person under the influence of intoxicating liquor or drugs, or who is incapable of taking care of himself or herself, or whose conduct is such or likely to be such as to make him or her objectionable to other passengers or prospective passengers. United States Health and Human Services regulations require that footwear be worn at all times by passengers.

Parking

Park & Ride Lots

These lots fall under the jurisdiction of MassDOT Highway Division. There are no fees for parking however long-term parking is discouraged, due to the availability of spaces for daily travelers.

Hyannis Transportation Center

Parking falls under the jurisdiction of the Cape Cod Regional Transit Authority. There are daily and long-term fees; pricing varies by season.

Radios

Radios and/or other sound equipment are permitted only when used with ear plugs so as not to inconvenience other passengers.

Refunds

Refunds will not be issued at our ticket counters or agencies.

Tickets will be redeemed to the original purchaser at the fare paid when no portion of the ticket has been used. Tickets that have previously been redeemed for travel do not have any refund or monetary value. Any misplaced, lost, or stolen ticket is not able to be refunded or replaced. Commutation tickets used in part are not redeemable. Tickets will be redeemed provided that they are presented before the expiration date. Expired tickets are non-refundable.

Refunds will not be issued due to delayed departure and/or arrival times as these cannot be guaranteed as both can be affected by several factors including weather, traffic, and other conditions beyond our immediate control. Plymouth & Brockton is not liable for any inconvenience or expense caused as a result of such a delay. In addition, Plymouth & Brockton is not liable for any other travel expenses caused by a delay.

If your ticket was purchased online or at a kiosk, please fill out the form on our contact page to request a refund.

A service charge of $3.00 per transaction will be assessed on all refunds made.

Reservations

Plymouth & Brockton does not accept reservations.

All transportation is on a ‘first-come, first-served basis. We will make every effort to accommodate all passengers during peak travel times, but cannot guarantee seating.

Tickets may be purchased in advance, but do not guarantee a seat on any particular date or at any specific time. Please arrive 15-30 minutes before departure. If you are traveling with a group of 10 or more people, please contact our operations department at 508-746-0378 (extension 306) so we can make the necessary arrangements to accommodate you.

Restrooms

All Plymouth & Brockton coaches are equipped with restrooms, for your convenience.

Schedules

We take every precaution to publish correct schedules, however, the times shown cannot be guaranteed. Plymouth and Brockton shall not be held liable for consequential or incidental damages for errors, omissions, loss, damage or delays, including but not limited to weather delays. All schedules shown herein are subject to change.

Plymouth & Brockton is responsible only for transportation on its own lines in accordance with applicable tariffs & limitations. We assume no responsibility for any acts or omissions of others, including interline partners, except as imposed by law.

Seating

Seats are for ticketed passengers only on a first-come, first-served basis. No reservations. Tickets are not date or trip-specific, therefore purchasing tickets in advance does not guarantee seating.

Passengers may only occupy one seat for travel and seating cannot be utilized for luggage storage and/or extra seating space. Passengers requiring extra seating space must pay for each additional seat at full fare. All seating is without regard to race, color, creed, national origin, or any other protected characteristics.

Smoking, Alcohol & Narcotics

Smoking (including e-cigarettes and smokeless cigarettes) is prohibited on all Plymouth and Brockton properties including stations & buses. Passengers are also not permitted to consume or bring alcoholic beverages or narcotics on board.

Ticket Sales Locations

Purchase tickets in advance of travel right here on our website.

With our frequency of service, all travel is first-come, first-served (no reservations). Tickets are open-ended and can be used on any trip prior to their expiration date. Be sure to arrive 15-20 minutes before the scheduled departure time and have the QR Code from your mobile ticket ready for the driver to scan from your phone or tablet.


Logan International Airport | East Boston, MA (View Map)
Pre-purchase tickets on your smartphone or computer prior to your trip.


South Station Bus Terminal | Boston, MA
700 Atlantic Avenue (View Map)

Plymouth & Brockton ticket kiosks (located in front of our counter).
Available 24/7 | Credit Cards Only


Commuter Parking Lot | Rockland, MA
Route 228 & Route 3 (View Map)

Pre-purchase tickets on your smartphone or computer prior to your trip.


Commuter Parking Lot | Plymouth, MA
Exit 13 Rest Area & Visitors Center (View Map)

Pre-purchase tickets on your smartphone or computer prior to your trip.


Commuter Parking Lot | Sagamore, MA
1 Canal Rd (View Map)

Pre-purchase tickets on your smartphone or computer prior to your trip.

Plymouth & Brockton ticket kiosk
Available 24/7 – (located in front of the Visitors Information Center) | Credit Cards Only


Commuter Parking Lot | Barnstable, MA
2155 Iyannough Rd (View Map)

Pre-purchase tickets on your smartphone or computer prior to your trip.


Hyannis Transportation Center | Hyannis, MA
215 Iyannough Rd (View Map)

Pre-purchase tickets on your smartphone or computer prior to your trip.

Plymouth & Brockton ticket kiosk – located inside the Hyannis Transportation Center lobby
Hours Vary | Credit Cards Only


TF Green Airport | Warwick, RI
2000 Post Road (View Map)

Plymouth and Brockton ticket kiosk
Available 24/7 | Credit Cards Only


New Bedford SRTA Terminal | New Bedford, MA
134 Elm Street (View Map)

Plymouth and Brockton ticket kiosk
Hours Vary | Credit Cards Only


Fall River SRTA Terminal | Fall River, MA
118 4th Street (View Map)

Plymouth and Brockton ticket kiosk
Hours Vary | Credit Cards Only


Falmouth Station | Falmouth, MA
59 Depot Avenue (View Map)

Plymouth and Brockton ticket kiosk
Hours Vary | Credit Cards Only

Ticket to Pass Transition

On March 6, 2020, Plymouth and Brockton switched from a ticket-based sales model to a pass-based sales model. We now refer to our bus tickets as “bus passes”.

One way and commuter passes are and function the same as one-way and commuter tickets. One-way passes are scanned once and commuter passes are scanned multiple times.

However, round-trip passes are not the same as round-trip tickets. A round trip pass is scanned twice whereas round trip tickets were two distinct and separate individual tickets that were each scanned once. Please keep your round trip pass for both trips and discard it only after having the pass scanned twice.

Tickets | Passes

Passes can be purchased online through www.p-b.com/buy-bus-tickets/ or at a kiosk. Drivers cannot sell passes or accept cash, so be sure to purchase all passes before the scheduled bus time and prior to boarding. Transaction fees will be assessed on all purchases; fees will vary, based on the sales channel. Please note that advance ticket purchases are not a reservation for any particular date or trip and can be used at any time prior to their expiration.

One Way Passes are valid for 60 days from the date of purchase. Round Trip Passes are valid for use at any time within 6 months from the date of purchase and are not valid for shared use.

Discounted 10-Ride Commuter Passes are valid for use at any time within 30 days from the date of purchase. These multi-ride passes are valid for use by 1 customer only (passes are not valid for shared use). Please note that commuter passes are non-refundable & non-transferable. Commuter passes are available to and from Downtown Boston. Boston to Logan passes are not valid in conjunction with a  commuter ticket.

Children under 12 will be carried at a reduced rate, only when accompanied by an adult, 18 years or older. Children under 5 years old (maximum of 1 per adult passenger) will be carried at no charge when not occupying seats to the exclusion of paying passengers. Additional children under the age of 5 will be charged the applicable Children’s fare.

When purchasing a child fare ticket, children must be in the company of the purchaser. When purchasing online, a matching adult ticket must be purchased. Unaccompanied children will be charged the adult fare.

Title VI
TSA Federal Mask Mandate

Plymouth and Brockton’s top priority is the health of our employees and customers. Customers are required to wear masks when boarding, riding on, and exiting the coach.

On Thursday, September 9, 2021, the Department of Homeland Security announced that the fines for non-compliance with the requirements for wearing masks when in public transportation hubs or on public transportation conveyances will be increased. The renewed Security Directive that goes into effect on September 14, 2021, can be accessed here.

Wheelchair Transportation

Reservations are not required for transportation on Plymouth & Brockton coaches.

Although all of our coaches are equipped with wheelchair lifts & we can generally accommodate your travel needs on all trips, passengers requiring wheelchair accessibility are advised to call ahead at least 24 hours prior to your trip.
This will help to assure that the bus can be properly prepared in advance. In this way, the trip will not be delayed while seats are moved and previously boarded passengers are re-located.
Please note that a maximum of 2 mobility devices can be transported on any given trip.

How to Obtain Assistance
1. Call P&B at 508-746-0378 – Ext 242.
2. Provide the agent with information about your specific travel needs and schedule.
3. We will confirm the bus schedule with you, and make preparations such as moving seats in advance of your trip.

Information on Lift-equipped Buses: Per the manufacturer’s specifications, the average recommended maximum lift capacity cannot exceed 600 pounds. In addition, the mobility aid can be no more than 30 inches wide and 48 inches in height.

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