COVID-19 FAQ

Plymouth and Brockton COVID-19 FAQ

As a result of the COVID-19 health crisis, and in support of the national and state efforts and our wish to help protect our local communities, Plymouth and Brockton will temporarily suspend all bus service effective March 24, 2020. Please see the FAQ below for the most up to date information regarding Plymouth and Brockton's temporary business closure.

Are passes available for purchase?

At this time passes are not available for purchase.

Can I get a refund on my ticket/pass purchase?

Yes. We will process refunds for tickets/passes that have not yet expired. Due to the limited amount of staff please expect longer than usual refund processing times.

Please send refund requests via email to info@p-b.com. Include your full name, booking number, method of purchase (website, kiosk or in-person), the reason you would like a refund and your contact information.

If you purchased a ticket/pass at a kiosk or in-person, the ticket/pass needs to be mailed to the address below; include the same information mentioned above when mailing.

Address: 8 Industrial Park Rd, Plymouth, MA 02360

How do I sign up for service alerts?

Service alerts are the best way to keep up to date with the latest Plymouth and Brockton information as it becomes available.

You can sign up for service alerts here.

How long will you be suspending service for?

This is a temporary shutdown as a result of the COVID-19 health crisis. Our top priority is the safety and well-being of our customers, employees, and communities where we live and serve and we look forward to serving you again as soon as we can.

We are eager to resume bus service; however, a restart date will be based on the health and safety of our passengers and employees, various transportation metrics, and status of the CVOID-19 pandemic. Many of our passengers are still working from home and many employers are still developing reopening schedules that will be staged over several months. We will continue to monitor the situation and resume bus service as soon as possible.

To stay up-to-date on service changes, please subscribe to our service alerts.

P&B Terminals/Agencies

Our Hyannis, Plymouth, Sagamore, Barnstable and Boston terminals/agencies have temporarily ceased operations effective Tuesday, March 24, 2020 until further notice.

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